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Refund policy
Last updated: November 21, 2025
At Schyne Jewelry, we want you to love your purchase. If you're not completely satisfied, we’re here to help.
Returns
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Eligible returns must be requested within 14 days of delivery.
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Items must be unused, unworn, undamaged, and in original packaging.
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For hygiene reasons, earrings cannot be returned or exchanged unless defective.
Non-Returnable Items
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Final sale items
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Gift cards
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Custom or personalized pieces
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Earrings (for hygiene)
Exchanges
We only replace items if they are:
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Defective
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Damaged
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Incorrect
Requests must be made within 14 days of delivery.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds are processed to the original payment method.
Shipping for Returns
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Customers are responsible for return shipping costs (unless the item arrived damaged).
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We recommend using a trackable shipping service.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours with photos.